Refund Policy

At BRYT Pay, we strive to ensure that every transaction is processed smoothly. Because we handle wallet-funded digital services and manual processing orders, this Refund Policy outlines the specific conditions under which refunds, reversals, or account credits are issued.

1. Wallet Funding

If you transfer money to your virtual account to fund your wallet and your bank is debited, but your BRYT Pay wallet is not credited, please do not assume the transaction is lost.

• Contact our support team with your payment reference and proof of debit.
• We will investigate the transaction with our banking partners.
• Once the successful payment is verified on our end, your wallet will be reconciled and credited appropriately.
• We do not offer instant refunds back to your bank account for wallet funding anomalies prior to verification.

2. Airtime & Data Services

Refunds for airtime and data depend entirely on the final transaction status from the telecommunications provider.

• If a transaction fails completely and no value was delivered to the recipient number, the transaction is eligible for a reversal back to your BRYT Pay wallet.
• If the third-party provider successfully delivers the service (even if you inputted the wrong phone number or network), the transaction is not reversible or refundable.

3. TV Subscriptions

Similar to airtime and data:

• If the payment fails and the subscription is not activated, we will investigate and reverse the funds to your wallet.
• If the subscription is successfully activated on the provided smartcard/IUC number, it cannot be refunded or reversed simply because you changed your mind or entered the wrong account number.

4. WAEC, JAMB, and Manual Services

Manual processing services, such as JAMB Admission Letters and WAEC services, involve active administrative work by our desk agents.

• If BRYT Pay is entirely unable to fulfill your requested service due to system downtime or provider issues, a refund will be issued to your wallet.
• Once manual processing has commenced, refund eligibility depends on the specific circumstances.
• If a service fails because you provided incorrect information (e.g., wrong JAMB Registration Number or invalid year), a refund is not guaranteed and is subject to administrative review.
• If the official document or service has already been successfully retrieved, processed, and uploaded/delivered to your account, no refunds will apply.

5. How to Request a Refund

If you believe you are entitled to a refund based on this policy, please follow these steps:

1. Contact Support: Reach out via WhatsApp or Email.
2. Provide Details: Include your username, the specific Order/Transaction Reference, and a clear description of the issue.
3. Investigation: Our team will review the transaction logs and communicate with the relevant service providers.
4. Resolution: The outcome will be communicated to you, and any approved refund will be credited directly back to your BRYT Pay wallet.

Contact Us

For any refund queries, please contact:

• WhatsApp / Phone: 09153375488
• Email: brytpay@gmail.com